What is a common expectation of passengers regarding delay notifications?

Passengers often have a strong expectation for timely and clear announcements regarding any delays. This expectation stems from their need for information that helps them manage their travel plans and expectations. When delays occur, passengers appreciate being informed promptly about the situation, the reason for the delay, and any anticipated changes to their itinerary. Clear communication helps to alleviate uncertainty and anxiety, allowing passengers to make informed decisions regarding their onward travel or waiting times. By receiving timely updates, they feel more in control of the situation, which enhances their overall travel experience.

In contrast, not expecting any communication or only preferring notifications before boarding may not address the immediate need for updates once a delay is known. Similarly, desiring just a text message overlooks the importance of comprehensive and clear information, which can best be delivered through various communication channels, including announcements at the airport or on the plane, to ensure all passengers receive the same information simultaneously.