What role does technology play in modern onboard service?

Technology plays a crucial role in modern onboard service by streamlining operations and improving communication among cabin crew as well as between crew and passengers. This advancement facilitates a more efficient workflow, allowing crew members to access real-time information, manage passenger needs more effectively, and provide a better overall experience. For instance, digital tools and applications aid in flight management, logistics, and customer service, leading to quicker responses and more personalized service. Additionally, communication tools enable instant connectivity which enhances coordination among the crew, reducing the likelihood of errors and improving safety protocols.

In contrast, the other choices suggest that technology is either detrimental or insignificant. The assertion that technology complicates tasks fails to recognize the positive efficiencies gained. The claim that it has no significant impact overlooks the vast improvements in service quality that technology has introduced. Lastly, the idea that technology replaces the need for crew members disregards the essential human element in service that technology complements rather than substitutes. Overall, option B accurately reflects the transformative benefits technology brings to onboard service.