What should flight attendants do if they have questions about service standards?

When flight attendants encounter questions about service standards, referring to the Inflight Service Manual (ISM) first is essential because the ISM contains the most accurate and comprehensive guidelines that are specific to the airline's policies and procedures. It serves as the definitive resource for information regarding service expectations, protocols, and safety regulations on board. The ISM is designed to be a one-stop reference that ensures uniformity in service delivery, enabling flight attendants to adhere to company standards while providing the best possible experience for passengers.

While consulting with a fellow flight attendant or emailing customer service may provide insights, those options may not give the official information needed, and relying solely on them could lead to inconsistencies in service or an incomplete understanding of the requirements. Therefore, always checking the ISM first aligns with best practices in onboard service, ensuring that attendants are following established guidelines.