Where must the Forward Flight Attendant (FWD FA) stand while making announcements?

The Forward Flight Attendant (FWD FA) should stand facing the passengers while making announcements to ensure clear communication and engagement with the audience. Positioning oneself in this manner allows the FWD FA to maintain eye contact, which not only enhances the delivery of the announcement but also helps to capture the passengers' attention more effectively. This is crucial during safety briefings or other important announcements, as it reinforces the message and ensures that all passengers can see and hear the information being presented.

Being oriented towards the passengers also facilitates a more direct and personal connection, which is vital for providing excellent customer service. It allows the FWD FA to gauge passenger reactions and respond to any immediate needs or questions that may arise during the announcement.

In contrast, standing in other positions, such as facing the cockpit or the cabin crew, would hinder the ability to communicate effectively with passengers and could lead to a lack of awareness regarding passenger needs or reactions during the announcement.