Where would a flight attendant look to find service guidelines for First Class customers on a Delta CRJ 900 flight?

The In-Flight Service Manual (ISM) is the primary resource for flight attendants seeking detailed service guidelines specific to customer interactions, including those for First Class customers on a Delta CRJ 900 flight. The ISM contains protocols, policies, and procedures that are tailored specifically for cabin service across different classes, ensuring that flight attendants have access to the most relevant and up-to-date information concerning service standards and expectations for premium passengers.

While other resources like the Company website, Operation Manual, and Flight Operations Handbook may provide useful information related to company policies or operational procedures, they typically do not contain the specialized service guidelines that the ISM offers. The ISM focuses on in-flight customer service standards, making it the ideal and most accurate resource for flight attendants when preparing for service in First Class.